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Tropical Leaves and Marble Paper

FAQs

You have questions and we have answers. Below in our FAQs we answer some of your most pressing questions. If there is a question that you have that isn't on the FAQs, please click the contact button at the bottom of the page. We look forward to serving you.

FAQs
  • I have a balance for my cleaning service. How do I pay my balance?
    For security reasons, we do not keep cards on file. All balances will be sent to the email that’s on file. Payment is required within 24 hours of invoice. A late fee of $25 will be rendered every day thereafter that the invoice is not paid. Should a client not pay their balance, we will take legal action against the client and client will pay for all attorney and legal fees.
  • What's the minumum amount of time I can reserve for a Lindsey Clean service?
    All services require a 3 hour minimum booking.
  • Can I pay cash to a Lindsey Clean employee?
    No cash outside of tips are allowed to be given to any employee at any time. Should the client give the balance in cash to the employee, Lindsey Clean has the right to request for the balance of service to still be paid via invoice. This will protect the company from any theft.
  • How do I sign up for contract services?
    Everyone interested in cleaning contract services can send an email request to Info@lindseyclean.com
  • Can I request a certain cleaner to come to my home?
    Yes, however, due to our current staffing and client load, we cannot promise that the requested cleaner will be available. You can also request to not have a certain cleaner and we will do our best to accommodate your preference. If your request for a cleaner conflicts with your appointment, you can reschedule the appointment to accommodate your request.
  • What is Lindsey Clean cancellation policy?
    Please refer to your booking appointment receipt.
  • What if I have an emergency the day of my appointment?
    We understand emergencies happen. We do our best to accommodate everyone in these situations of life. In the case that you have an emergency that is out of your control such as accidents, death, or anything that falls in line of an emergency, please send us an email with the subject line: Emergency Reschedule to Info@lindseyclean.com Please do not call us as we cannot promise that we can answer the phone at that time. The CEO, Lindsey will respond back within 24-48 hours to confirm your email.
  • What is the protocol for a conflict between a client and Lindsey Clean employee?
    At Lindsey Clean, we do our best to provide you with workers who embody the spirit of the company: care, concern, courtesy, and excellence. However, should a non-emergency arise, please stop services immediately and call 201-431-8740 to discuss the incident. If the incident is a medical emergency or police need to be involved, please dial 911 before calling us. Please Note: If Lindsey Clean comes to clean your home and we cannot get in for any reason, you will not receive your deposit back. If you want to reschedule, you will have to book again. If you cancel an appointment for a non-emergency reason, you will not receive your deposit back. Please notify Lindsey Clean of any cancellations or rescheduling of appointments no later than 48 hours before your booking via email Info@Lindseyclean.com This is non-negotiable.
  • Are Lindsey Clean employees vaccinated?
    For religious purposes, Lindsey Clean does not require, nor enforce employees to receive the Covid-19 vaccination. We follow Covid-19 prevention protocol according to the CDCC guidelines. This includes employees wearing masks, gloves and proper sanitization of our cleaning supplies. Clients can also request for workers to wear shoe covers while cleaning their homes.
  • Do you travel outside of New Jersey?
    Yes, for a travel fee.
  • We are smokers. Can we smoke cigarettes/weed inside of the home while the cleaner is in there?
    While we accept everyone's choice, we do not allow smoking in the home while our contractors are working. Unfortunately, we will stop work within the home and leave if this is not followed. Any unfinished work will not be refunded if this policy is not upheld.
  • We have weapons in our home. What is your policy?
    Starting March 1, 2023 we will need to know if you have any weapons in your home. This is for the protection of our contractors. In addition, all weapons need to be locked up and put away. If a contractor finds a weapon, they will have to stop the job and leave the home for safety purposes. Any unfinished work will not be refunded if this policy is not upheld.
  • Do you provide garbage bags?
    No. Clients must provide garbage bags for their own trash.
  • Should I tip? How much?
    Gratuity is optional and up to the client! Most clients tip our cleaners, and the amount ranges from 10-20% of the bill. Tips can be given directly do the contractor or we can send an invoice.
  • Do you provide your own cleaning supplies?
    Yes, we do! Check out our personalized cleaning products "Just Clean" here.
  • I forgot I had an appointment, and the cleaners are here. What is your policy?
    If Lindsey Clean comes to clean your home/business and we cannot get in for any reason, you will not receive your payment back. If you want to reschedule, you will have to book again. If you cancel an appointment for a non-emergency reason, you will not receive your deposit back. Please notify Lindsey Clean of any cancellations or rescheduling of appointments no later than 48 hours before your booking via email Info@Lindseyclean.com This is non-negotiable.
  • I booked the wrong appointment. Can I get a refund?
    We do not offer refunds for wrong appointment bookings. You can apply it towards a different service or transfer the service to another.
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